Step 1, Open Mail, click Mail menu → Add Account

Open Mail from Applications (or Spotlight). With Mail focused, click Mail in the top menu bar, then Add Account…

macOS Mail menu open showing the Add Account option highlighted

Step 2, Choose “Other Mail Account”

macOS shows a list of email providers. Your Jezweb email isn't iCloud, Google, Yahoo or AOL, pick the bottom option: Other Mail Account… then click Continue.

Choose a Mail account provider dialog with Other Mail Account selected

Step 3, Enter your name, email and password

Fill in the three fields. The Email Address is your full address (e.g. jane@yourbusiness.com.au). The Password is your mailbox password we provided.

Add a Mail account form with Name, Email Address, and Password fields

Step 4, Server settings: ax.email for both incoming and outgoing

Click Sign In. macOS will say “Unable to verify account name or password”, that's normal because we need to tell it which server to use. The form will expand to show server fields. Fill them in:

Server settings showing IMAP, ax.email incoming and outgoing servers

Click Sign In again.

Step 5, Choose which apps use this account

Tick Mail (required). Tick Notes only if you want notes synced via your email account too, most people don't. Click Done.

Select the apps you want to use with this account: Mail and Notes options

Your inbox appears in Mail. Initial sync can take a few minutes if your mailbox has lots of email.

If Sign In keeps failing: double-check your password by signing into webmail at ax.email. If webmail works but Mail doesn't, the issue is the server settings, make sure both are ax.email exactly (no imap. or mail. prefix). If webmail also fails, contact us for a password reset.

Adding the signature you use on Mail

Once your mailbox is connected, set up a signature: Mail → Settings → Signatures. Drag your mailbox into the left column, type or paste your signature in the right pane. Tick Always match my default message font for clean formatting.