The fastest options
- Phone: 1300 024 766, Newcastle hours (9am–5pm Mon–Fri, AEST). Voicemail outside hours.
- Email: support@jezweb.net, goes to the support queue, replies within business hours.
- Remote support (DualMon): dualmon.com/assist/jezweb, if you'd like us to connect to your screen to help configure email or look at something with you.
Open a support ticket
For longer requests, ticket emails work best. Email support@jezweb.net with a clear subject line ("WordPress login not working", "iPhone email needs setup", "Quote for new contact form"). Include your website URL or business name so we can find your account.
After hours
Voicemail is monitored. For genuine emergencies (site down, hacked, can't access email at all) you can leave a voicemail and we'll respond as soon as someone's on the morning shift. For non-urgent items, email is the better route since it queues into the same system we work from.
Sales enquiries (new work, quotes, new sites)
Sales is handled separately, visit jezweb.com.au/contact or call 1300 024 766 during business hours.
Meet the team
Every message reaches a real Jezweb team member, not a chatbot, not an overseas outsourced queue. Meet the eleven people you'll actually talk to.