What happens to spam
Inbound email goes through filtering on the Axigen platform before it reaches your inbox. Anything that looks like spam or carries a virus is either:
- Rejected outright, the sender gets a bounce, you never see it
- Filtered to the Junk folder in your mailbox, visible but separate from your inbox
Finding legitimate mail in Junk
Sometimes a legitimate email lands in Junk, usually because the sender's reputation is shaky or their DKIM/SPF isn't configured. Check Junk if you're expecting an email and it hasn't arrived.
Webmail (ax.email)
- Sign into ax.email.
- Click Junk in the folder list on the left.
- Click any email to read it.
- To rescue a legit email, click Not Junk in the toolbar, the message moves back to your inbox and the sender is whitelisted.
Apple Mail / Outlook / Thunderbird
If you're using IMAP, the Junk folder syncs to your mail app. Look for "Junk" or "Spam" in the folder list. Mark legitimate messages as "Not Junk" and they'll move back to the inbox.
Marking spam that got through
If spam reaches your inbox, mark it as junk, this teaches the filter to be tougher on similar messages.
- Webmail: select the message, click Mark as Junk.
- Apple Mail: right-click the message, Move to Junk.
- Outlook: click the Junk button on the ribbon.
- Gmail (Android): menu → Report spam.
The bigger picture, deliverability for outgoing mail
If your emails are landing in clients' spam folders, that's a different problem. The fix is on the sender side: SPF, DKIM, DMARC need to be set up correctly for your domain. Jezweb configures this by default when we set up your mailbox, if you're having outbound deliverability issues, tell us and we'll check the DNS records.
Don't use email rules to delete suspicious messages. If you set up a filter that auto-deletes anything with "invoice" in it, you'll lose real invoices. Always send to Junk instead of trash so you can recover if the rule is too aggressive.