Request a password reset

The fastest path:

  1. Call 1300 024 766 during business hours (Mon–Fri 9–5 AEST). We reset on the spot.
  2. Or email support@jezweb.net from a different address than the one you're locked out of. We'll verify it's really you and reset within one business day.

Why no self-service reset? Mailbox security is too valuable. If a self-service form existed and someone got into your phone, they could reset every business email you own. We'd rather take 30 seconds to confirm it's you.

Once your password is reset

You'll need to update the password in any device that connects to email. Each device has its own remembered password, and IMAP/SMTP servers don't know about your password change until each app tries to connect again.

Webmail

Sign into ax.email with the new password. Webmail picks up the new password immediately.

iPhone or iPad

Settings → Mail → Accounts → [your account] → Account. Update the password in the incoming server, then in the outgoing server (tap SMTP → Primary Server).

Android

Open Gmail or your mail app, hit account settings, find Server settings for both Incoming and Outgoing, update the password in each.

Outlook / Apple Mail / Thunderbird

Open the app, go to Account Settings (or Settings → Accounts), find your Jezweb account, update the password. Most apps will prompt you to re-enter the password the next time they fail to connect.

Pick a strong password

When we set the new password, you can either choose one yourself or accept the one we generate. Either way it should be:

Use a password manager (1Password, Bitwarden, Apple Passwords, Google Password Manager) to store it, that's the safe way to handle complex unique passwords across all your devices.